Nubatica LLC – Privacy Policy
Effective Date: September 2025
At Nubatica LLC (“Nubatica,” “we,” “our,” or “us”), protecting your privacy is a top priority. This Privacy Policy explains how we collect, use, share, and protect the personal information of our clients, their end users, and visitors to our website (“you,” “your,” or “Users”). By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect information about you in several ways, including:
a. Personal Information (Provided by You)
This includes data that can directly or indirectly identify you or your household, such as:
Name, email address, phone number, and mailing address.
Business information (e.g., company name, employee details, service preferences).
Account login details and customer portal information.
Payment or billing information when applicable.
b. Sensitive Information (If Provided)
In limited cases, we may receive sensitive data such as:
Government IDs.
Health-related information (where HIPAA applies, a Business Associate Agreement is required).
Message content where Nubatica is not the intended recipient.
c. Automatically Collected Information
When you visit our website, we may automatically collect:
IP address, browser type, operating system, and device information.
Website usage (pages viewed, time and date of visit, referral source).
Cookies, pixels, and similar tracking technologies to improve your browsing experience.
d. Consumer Interactions (Your Customers)
When a caller, texter, or visitor interacts with you through Nubatica’s Services, we may collect their name, contact details, and message content in order to provide services such as call answering, message management, or appointment scheduling.
e. Inquiries and Leads (Prospective Clients)
If you request information or contact us directly, we collect the details you provide so we can respond. Calls may be recorded (where legally permitted) for training and quality assurance.
2. How We Use Information
We use Personal Information for purposes such as:
Providing our Services (live call answering, message forwarding, scheduling, business information delivery).
Processing transactions, managing accounts, and customer support.
Sending service updates or billing notifications (where consent is given).
Analyzing website usage and service trends to improve performance.
Meeting legal and regulatory obligations.
We do not use your data for purposes outside of providing and improving Nubatica’s Services.
3. Sharing of Information
We do not sell your Personal Information. We may share information only in these cases:
Service Providers: Telecom carriers, billing processors, IT vendors, and other partners that support our Services.
Legal Requirements: If required by law, court order, or regulatory authorities.
Business Transfers: In case of a merger, acquisition, or reorganization of Nubatica.
Affiliated Services: With your knowledge, when services are integrated or co-branded.
Anonymized Data: Aggregated or de-identified data may be used for reporting, research, or improvements.
Your SMS consent and phone number will never be sold or shared with third parties.
4. SMS Privacy & Communication Policy
If you opt in to SMS messaging, the following applies:
Consent: By providing your mobile number, you agree to receive SMS messages from Nubatica.
Types of Messages: Appointment reminders, follow-ups, billing notices, service updates, or occasional promotions.
Message Frequency: May vary based on your activity; you may receive up to 2 SMS messages per week.
Opt-Out: You can opt out at any time by replying STOP to any Nubatica SMS. You may also email nubatica@gmail.com or call 520-839-1357.
Help: For assistance, reply HELP or contact us directly.
Fees: Standard message and data rates may apply, depending on your carrier.
5. Your Rights
Depending on your location, you may have the following rights regarding your data:
Right to Access: Request details about the personal information we hold.
Right to Correct: Ask us to correct inaccurate or incomplete data.
Right to Delete: Request deletion of your data, subject to legal and contractual exceptions.
Right to Data Portability: Request a copy of your data in a structured format.
Right to Opt-Out: In states such as California, Virginia, Colorado, Connecticut, and Utah, you may opt out of certain uses of your data, including targeted advertising.
Non-Discrimination: You will not be denied service or charged different prices for exercising your privacy rights.
To exercise your rights, please contact us at nubatica@gmail.com or call 520-839-1357.
6. Security of Your Information
We use industry-standard safeguards to protect your data, including:
SSL encryption for sensitive data.
Restricted employee access to personal information.
Regular security audits and staff training.
No system is 100% secure, but we work continuously to maintain a high level of protection.
7. Cookies & Tracking
We use cookies and similar technologies to:
Improve website navigation.
Track usage trends and measure site performance.
Personalize your experience.
You can adjust your browser settings to disable cookies, but some features may not work as intended.
8. State-Specific Privacy Rights
Certain U.S. state laws (including CCPA, VCDPA, CPA, CTDPA, and UCPA) provide additional rights to residents. If you reside in these states, you may request information about how your data is collected, shared, and used.
Requests can be made by emailing nubatica@gmail.com or calling 520-839-1357.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective Date.” Continued use of our Services after changes are posted constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy or your data, you may contact us:
📧 Email: nubatica@gmail.com
📞 Phone: 520-839-1357
📍 Address: Nubatica LLC, 1718 E Speedway Blvd #4210, Tucson, AZ 85719